Can I send notifications from my company email address?
This is probably the most frequently asked customer question! And we are happy to say that YES! It is possible. At the end of following this guide, you'll be able to send WeSupply Email Notifications from a custom email address that's more fitting for your own brand.
The setup is quite simple and there are two methods of achieving this:
A. Configuring your company email address via Email CNAME
This method involves us registering your company email address in our email platform and using it to send out email notifications. The process is as follows:
Step 1. Create a new company Email Address via your Email Provider or send us an existing one that you'd like to use. It's important to make sure you have access to the inbox of this email address, as you'll be getting a verification link from Amazon that you need to click on.
The verification link will look like this:
Step 2. After you click on the link to confirm the usage of the email address to send WeSupply notifications, you'll need to confirm this with us, so please reach out to our Support Team.
Step 3. Next, we'll provide you with a CSV document containing 3 CNAME records you need to set up in your DNS settings. Important note: You'll need to add all 3 records to your DNS settings.
Each registrar is a bit different, please refer to these articles to set up a CNAME:
How to set up a CNAME in GoDaddy
How to set up a CNAME in NameCheap
How to set up a CNAME in CloudFlare
The records will look something like this:
Note: Setting up records for your domain can be confusing because it's something most of us rarely do. Consult your system administrator, if you have one, before proceeding.
You can verify by yourself if the CNAMES records are added correctly in your DNS host by using this online verification tool https://toolbox.googleapps.com/apps/dig/#CNAME/. Copy and paste one of your records and if the Record cannot be found, you need to review how those were added.
Step 4. Once the records are added and saved in your DNS settings, you'll need to confirm this with us so we can make sure the records are validated and added correctly. To do this, please reach out to our Customer Support Team.
Step 5. After the records are confirmed and validated, we'll configure your account to use the company Email Address
B. Configuring your company email address via SMTP Credentials
Log into your WeSupply account and go to Design -> Notifications:
Scroll down to Advanced Configuration -> Request help setting up your custom SMTP and provide us the required information.
We'll receive your request and set up your branded email address for your WeSupply configuration.
And within 24-48 hours, all notifications will be sent directly from your domain.