WeSupply partnered with both Shippo and EasyPost to automatically generate on-demand labels for your customers.
Automatic return shipping labels are generated inside the portal immediately after a customer submits a return. Using this type of label will encourage customers to submit a return in the WeSupply app before shipping the package to your warehouse, mitigating the risk of lost return data. If a customer ends up keeping the item, you will be refunded for the cost of the unused label.
Go to Settings -> Returns -> Select Default Return Courier
Next, go to Return Rules and create a new one or edit an existing one.
Under the configuration section you have 2 options that are designed to work together
Return Cost - use this option to decide if you offer free return labels or if you would like to deduct the cost from the customer refund amount.
Generate Return Label - here you can decide if you want to generate the customer a return label or if you would like the customer to ship it back on their own terms.