WeSupply partnered with both Shippo and EasyPost to automatically generate on-demand labels for your customers.
Automatic return shipping labels are generated inside the portal immediately after a customer submits a return. Using this type of label will encourage customers to submit a return in the WeSupply app before shipping the package to your warehouse, mitigating the risk of lost return data. If a customer ends up keeping the item, you will be refunded for the cost of the unused label.
Go to Settings -> Couriers -> Select your Default Courier for Return Label generation section.
Here you'll be able to set up the Default Return Courier, and then click over the Update button.
Next, go to Settings -> Returns -> Returns Policies section ->Create new logic or Edit an existing one.
Now scroll down the page and under the Configuration section and you'll see 2 options that are designed to work together: Return Cost (along with Cost -USD) and Generate Return Label. After setting up these options, click on the Save button.
Return Cost - use this option to decide if you offer free return labels or if you would like to deduct the cost from the customer refund amount.
Generate Return Label - here you can decide if you want to generate the customer a return label or if you would like the customer to ship it back on their own terms.