WeSupply partnered with both Shippo and EasyPost to automatically generate on-demand labels for your customers.
Automatic return shipping labels are generated inside the portal immediately after a customer submits a return. Using this type of label will encourage customers to submit a return in the WeSupply app before shipping the package to your warehouse, mitigating the risk of lost return data. If a customer ends up keeping the item, you will be refunded for the cost of the unused label.
Log into your WeSupply account and go to Settings -> Couriers -> Select your Default Courier for Return Label generation section.
Here you'll be able to set up the Default Return Courier -> and then click over the Update button.
You can also test the return label generation functionality by clicking on the Test return label generation button.
Click on the View Label button to see how the return label generation looks like, then click OK.
Now switch to the Returns tab -> and scroll down to the Default Return Package section -> select the Label Type: Pre-Paid or Scan Based.
If selected Pre-Paid for the Label Type, populate the Lenght/Width/Height fields with the desired values.
Select one of the options available for the weights of your products: use a fixed weight for all products or use the weights entered for your products.
Click Save when you're done!
If selected Scan-Based for the Label Type, just click Save.
Next, go to Settings -> Returns -> Returns Policies section ->Create new logic or Edit an existing one.
Now scroll down the page and under the Configuration section and you'll see 2 options that are designed to work together: Return Cost (along with Cost -USD) and Generate Return Label. After setting up these options, click on the Save button.
Return Cost - use this option to decide if you offer free return labels or if you would like to deduct the cost from the customer refund amount.
Generate Return Label - here you can decide if you want to generate the customer a return label or if you would like the customer to ship it back on their own terms.