WeSupply partnered with both Shippo and EasyPost to automatically generate on-demand labels for your customers.
Automatic return shipping labels are generated inside the portal immediately after a customer submits a return. Using this type of label will encourage customers to submit a return in the WeSupply app before shipping the package to your warehouse, mitigating the risk of lost return data. If a customer ends up keeping the item, you will be refunded for the cost of the unused label.
Go to the WeSupply Login Page and log into your WeSupply account. Go to Settings -> Integrations -> App Integrations -> Enable either Shippo or EasyPost.
Now head to Settings -> Carriers -> Return Carriers and select your Default Return Label Generation Carrier. Select the carrier for either EasyPost / Shippo and click Save.
Under this section, you can also test the return label generation functionality by clicking on the Test return label generation button.
Click on the View Label button to see what the return label generation looks like, then click OK.
Now switch to Settings -> Return Methods -> Advanced Settings -> and scroll down to the Default Return Package section -> select the Label Type: Pre-Paid or Scan Based.
If selected Pre-Paid for the Label Type, populate the Lenght/Width/Height fields with the desired values.
Select one of the options available for the weights of your products: use a fixed weight for all products or use the weights entered for your products.
Click Save when you're done!
If selected Scan-Based for the Label Type, just click Save.
Next, go to Settings -> Return Methods -> Returns Logics and Policies -> Create new logic or Edit an existing one.
Now scroll down the page and under the Return by Mail section and set the Allow customers to return on their own on Yes. Then you'll see 2 options that are designed to work together: Return Cost (along with Cost -USD) and Generate Return Label. After setting up these options, click on the Save button.
Return Cost - use this option to decide if you offer free return labels or if you would like to deduct the cost from the customer refund amount.
Generate Return Label - here you can decide if you want to generate the customer a return label or if you would like the customer to ship it back on their own terms.
Once you`re done with the configuration, click on Save.