Section 1: Setup your Shippo account
This is optional. If you already have a Shippo account, skip to Section 2!
First, make sure Shippo supports the carrier you want to use to generate return labels. Also, make sure the pricing works well for your business.
Step 1: Create your Shippo account
Click here to create your Shippo account. You can skip the connection to your store, WeSupply doesn't need that to create your return labels with Shippo.
Step 2: Add your carrier account
In your Shippo dashboard, click on Settings Carriers.
This is optional, you can also use the carrier accounts Shippo comes installed with.
To add your own carrier account, click on "Add carrier account" and select from their list of available carriers.
Once your carrier accounts are all set, go to the next step!
Step 3: Add your billing information
Click on the Account Billing section of your Shippo dashboard.
Add your credit card information:
Note: Without the Billing Information the Shippo API key will not work and it will return an error message in WeSupply.
Step 4: Set up your sender address
You will also have to set an address. Go to Account Company in your Shippo dashboard:
Section 2: Connect Shippo to WeSupply
Step 1: Open WeSupply
Open WeSupply, and go to Settings -> Couriers -> Tracking & Return Label Generation Couriers and click the Enabled toggle button for Shippo.
Step 2: Copy your API keys from Shippo to WeSupply
In Shippo, in your Settings, under API Settings, head into the Tokens section, and here you will be able to click on the Generate Token button. You'll receive an API Token and make sure to store this token in a safe place if ever you need to use it again. Then copy this API Token and go back to your WeSupply account.
Here you'll be able to paste your generated API Token into the WeSupply Shippo section -> LiveToken field and once that is done, click on Update.
Please note, you must use the Production/Live Token!
You'll then be asked to select if you want WeSupply to select the cheapest label automatically, or if you want to set a default carrier. Once your settings are done, you should now be connected to Shippo to automatically generate labels for your customers!
If you are using Australia Post, it is important to activate Signature Confirmation or the integration will not work.