WeSupply is sending over multiple Email and SMS Notifications, so please read below about each of them to better understand when those are triggered and also decide what to enable/disable:
Shipping Notifications
Shipment Received - Carrier has received a package from shipper - Triggered when the courier updates to this status
Shipment In Transit - Carrier has accepted or picked up shipment from the shipper. The shipment is on the way - Triggered when the courier updates to this status
Shipment Failed Attempt - Carrier attempted to deliver but failed - Triggered when the courier updates to this status
Shipment Picked Up - the package was picked up from a pickup location - Triggered when the courier updates to this status
Shipment Out For Delivery - That package has left the delivery office with a carrier, and delivery is intended on that day. - Triggered when the courier updates to this status
Shipment Delivered - Your package has been delivered and a delivery scan recorded the time and date of delivery. - Triggered when the courier updates to this status
Shipment Exception - An exception occurs when a package is temporarily delayed while in transit. Every effort is made to deliver every package as soon as possible, so an exception does not necessarily denote a late shipment. The status exception explains the most recent exception in the scan activity section. - Triggered when the courier updates to this status
Shipment Expired - Shipment has no tracking information for 30 days since added or the shipment it's voided. - Triggered when the courier updates to this status
Order Cancelled - Confirmation email of all the items that got canceled by the customer - Triggered when the option to cancel item/product is enabled in WeSupply
Order Received - Order confirmation email - Triggered shortly after the order is placed by the customer (if the order is sent to WeSupply right away)
Order Delayed - This notification will remind the customer that their order is still processing (usually due to increased sales volume or slow processing time) - Triggered when an order was not shipped out yet based on the configuration set in WeSupply
Order is ready for Pickup - In-Store order is ready for pickup - Triggered when the item status is "ready for pickup"
Order was Picked Up - In-Store order was picked up - Triggered when the item status is "Picked-Up"
Customer
NPS Reminder - Customer Net Promoter Score survey - Triggered based on the configured days in WeSupply - read more here on how to configure NPS
Returns
Return Not Approved Instructions - Return request rejected by the Returns Manager - Triggered after the Returns Manager rejects the return request for whatever reason (the reason is included in the email)
Return Authorization pending - If a return requires manual review - Triggered if the return request matches a return logic that requires manual review
Return Approved by store or ship back - Confirmation email that the return was approved, now the customer can select the return method In-Store or Ship it back - Triggered as soon as a return request is approved by the Returns Manager
Return to store Approved - As soon as a return request is approved to be returned to a store - Triggered as soon as a return request is approved by the Returns Manager
Return Approved Label Generation - Email confirmation of the approved return request with a link to download the return label -Triggered as soon as a return request is approved and a return label is generated.
Return Approved Awaiting Tracking Number - Email confirmation of the approved return request, a return label was not generated for the customer, and the customer is required to input the tracking number as soon as they have it - Triggered as soon as a return request is approved, a return label is not generated by WeSupply and return method sends it back.
Return Confirmation Tracking Number Received - Email confirmation that the tracking number provided by the customer was received and it can be tracked in WeSupply - Triggered as soon as a tracking number is provided by the customer and inputted into WeSupply
Return Confirmation Store Selected - Confirmation of the store location where the items are going to be returned - Triggered as soon as a return request is approved for a return to the store process.
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