Invite your team into your WeSupply account and drive customer happiness!
For a video walkthrough, just take a look at the video below.
To add or remove users (administrators) simply login into WeSupply admin panel and:
Go to Admin Users:
Click on Add User:
On the Edit User section, you'll be able to insert the required information of your team, as seen below. When you're done, scroll down a bit and click on Save.
- In WeSupply you can choose between multiple roles:
Can view and edit all areas (orders, returns, templates, settings, billing, membership) as well as view the dashboard.
Best for E-commerce Managers, Customer Service Managers, and Owner
Can access to all the reporting capabilities and returns management but can’t manage users nor account settings
Best for Accountants, Financial Analysts or Operations Managers
This user is limited to orders and returns management
Best for Customer Support team members
This user is limited to returns management
Best for warehouse team members
This user is limited to the setting, sync reports, and templates section for web and email customization
Best for internal developers/designers or external agencies that help with your branding
- There are two user types that you can further fine-tune permission for, Customer Service Representative and Returns Manager.
For these users, you can define which steps of the return process they have access to as usually the return process is managed by two teams (Warehouse, and Customer Service).
The admin will receive an email with a direct link to login into WeSupply.
In WeSupply the admins or users do not have usernames and passwords. Logging into the account is based on the email address and Magic Link that expires after each use.