How to Setup a Return Window in WeSupply?

First, log into the WeSupply Admin Page.

A. Setup Default Return Window

Step 1

Go to Settings -> Return Methods -> Return Settings.

Step 2

Scroll down to the -> Default Return Window & Return Window Start Date. Here you'll be able to set a default return window between 0 - 364 days. Then you can set up the Return Window Start Date. Click over the Save changes button and the default return window will be applied as default to all Return Rules. 

B. Setup Return Window for Individual Rules

Step 1

Go to Settings -> Return Methods -> Return Logics Policies -> Here you can create a new logic or edit a new one.

Step 2

Go to the Refunds section -> Return Window and here you'll be able to customize the Return Window for an individual rule. Don`t forget to Save your changes.

Custom Return Window is useful when used in combination with various product tags.

Example: Your store might sell Mobile Phones as well as TV's your return window for Mobile Phones can be 15 days while the return window for TVs is 45.
As soon as the product is shipped the customer can easily see how many days left they have until they can return the product.

If the customer tries to return a product after the return period passed (eg. a return window of 30 days and the customer tries to return after 35 days) the customer will not be able to request a return for the product.

If you sell products that are non-returnable, simply set the return window to 0 days.

For a video walkthrough of configuring returns check out the video below: