How to set up custom return reasons?

Setting up custom return reasons to match specific return policies can be done within just a few steps.

First, log into your WeSupply admin panel.

Step 1

Go to Settings -> Returns:

Step 2

Under Return Options -> Return Reasons -> click Add Custom Reason:

Step 3

Insert a name for the new custom reason you'd like to add (e.g., wrong color), and then click on Add Reason.

After adding your custom return reason, a confirmation message will be displayed.

Step 4

You can verify if the Custom Reason was added by taking a look in the Return Reasons section:

You can add as many custom return reasons as you want by repeating the steps above.

How to Delete an existing custom return reason?

First, log into your WeSupply admin panel.

Step 1

Go to Settings -> Returns:

Step 2

Under Return Options -> Return Reasons -> click Delete for an existing return reason:

This way the return reason will be removed from the list.

For a video walkthrough of return reasons, click here!