How to Exempt a Specific Return from the Return Fee

WeSupply allows you to apply return fees automatically based on your policies, but there may be cases where you want to remove or adjust the fee for an individual return. Instead of changing the return policy for all returns, you can manually update the return cost during the processing stage.

Why Adjust the Return Fee for a Specific Return?

✅ Case-by-case flexibility – Remove or modify the fee only when necessary, without affecting all returns.
✅ Better customer service – Offer fee exemptions in special cases, such as defective items or VIP customers.
✅ Full control over return costs – Adjust fees before finalizing the return processing.

How to Remove or Edit the Return Fee for a Single Return

Follow these steps to modify the return fee on an individual return:

1. Go to the Return Request:
   • Navigate to the return you want to modify in your WeSupply dashboard.
2. Process the Return:
   • Click on the return request and proceed to the final processing step.
3. Edit the Return Cost:
   • Locate the Return Cost field.
   • Adjust the fee amount or set it to $0 to exempt the return from charges.
4. Save Changes & Complete Processing:
   • Confirm the fee adjustment and finalize the return process.

Final Thoughts

This feature allows you to manage return fees on a case-by-case basis without modifying your global return policies. If you need further assistance, feel free to reach out to our support team! 🚀