How to Remove the Standard Return Fee Before a Return is Received

By default, WeSupply allows you to set a return fee that is automatically applied when customers initiate a return. However, if you need to remove the return fee in advance—before the item is received at your location — you can adjust your return policies to make returns free while still having the flexibility to manually apply a fee later if necessary.

Why Adjust the Return Fee?

✅ Preemptively waive fees – Allow customers to complete a return without being charged upfront.
✅ Maintain flexibility – You can still apply a fee manually during return processing if needed.
✅ Enhance customer satisfaction – Provide an improved return experience by waiving costs when appropriate.

How to Remove the Return Fee in WeSupply

Follow these steps to update your return policies:

1. Go to Return Settings:
   • Navigate to Settings → Return Methods in your WeSupply dashboard.
2. Edit Existing Return Policies:
   • Locate the return policy that currently applies the standard return fee.
   • Click Edit to modify the policy.
3. Set Return Cost to "Free":
   • Adjust the return cost settings and set the fee to Free.
4. Save Your Changes:
   • Click Save to update your return policy.

Final Thoughts

By adjusting your return policies, you can remove the standard return fee upfront while still maintaining control over applying return costs later in the process if necessary. If you have any questions or need further assistance, feel free to reach out to our support team! 🚀