When a carrier updates a tracking number, WeSupply should automatically reflect those updates. However, if tracking information appears as "Unavailable", it could be due to a missing carrier setup. To resolve this, make sure your carrier is properly enabled in WeSupply.
Why Is This Important?
✅ Ensures Accurate Tracking Information – Customers and support teams can see real-time tracking updates.
✅ Reduces Customer Confusion – Prevents issues where tracking numbers exist but don’t show updates.
✅ Improves Order Management – Helps maintain accurate shipping details for all orders.
How to Enable a Carrier in WeSupply
To ensure tracking updates appear correctly, follow these steps:
- Log in to your WeSupply Admin Panel.
- Navigate to Settings → Carriers → Tracking Carriers.
- Click Add New Carrier.
- Select the carrier you are using (e.g., UPS, FedEx, USPS).
- Click Save to confirm your changes.
Best Practices for Tracking Updates
- Make Sure the Carrier Matches Exactly – The ItemPOShipper in your system should match how it appears in WeSupply. Example: Use "7-ELEVEN" instead of "7 eleven". Add All Carriers You Use – If you introduce new shipping providers, make sure they’re added to WeSupply. Check for Typos or Incorrect Names – Ensure that carrier names are spelled correctly and formatted properly.
Final Thoughts
If tracking updates aren’t appearing in WeSupply, the first step is to verify that your carrier is enabled. By keeping your carrier settings updated, you’ll ensure smooth and accurate tracking visibility for all your shipments.
If you have any questions or need further assistance, feel free to reach out to our support team! 🚀
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