Resolving Incorrect Warehouse Address Issues in Return Tracking

If a customer’s return tracking link shows an incorrect warehouse address or delayed delivery status, it may be due to a carrier error or isolated system issue. This article explains how to address the problem and ensure the return is processed correctly.

Why This Happens

In some cases, carriers like UPS may display incorrect information about the return address or delivery status. This can happen due to:

• Carrier System Errors: The carrier’s tracking system may not update correctly, leading to misleading status updates.
• Isolated Issues: The problem may be specific to a single package and not reflect an issue with your WeSupply configuration.

How to Resolve the Issue

Step 1: Verify the Return Address

First, confirm that the return address on the shipping label is correct:

1. Check the Label:
   • Review the return label generated by WeSupply to ensure the warehouse address is accurate.
2. Compare with Warehouse Records:
   • Verify the address with your warehouse team to confirm it matches their records.

Step 2: Contact the Carrier

If the tracking information shows an incorrect address or delayed delivery, reach out to the carrier for clarification:

1. Contact UPS:
   • Call or email UPS customer support and provide the tracking number for the return package.
2. Request a Status Update:
   • Ask UPS to confirm the current status of the package and whether the address is correct.
3. Update the Delivery Information:
   • If the address is incorrect, request that UPS update the delivery information to ensure the package reaches your warehouse.

Step 3: Communicate with Your Warehouse Team

If the carrier confirms the package is en route, inform your warehouse team to watch for its arrival:

1. Notify the Warehouse:
   • Share the tracking number and expected delivery details with your warehouse team.
2. Confirm Receipt:
   • Once the package is received, ask the warehouse team to notify you so you can process the refund.

Step 4: Process the Refund in WeSupply

If the package has been received but the tracking link hasn’t updated, you can manually process the refund:

1. Log in to WeSupply:
   • Navigate to the Returns section in your dashboard.
2. Locate the Return Request:
   • Find the return request associated with the tracking number.
3. Click Refund:
   • Once the warehouse confirms receipt, click Refund to process the customer’s refund.

Key Considerations

• Carrier Errors: Tracking information may not always reflect the actual status of the package.
• Proactive Communication: Keep the customer informed about the status of their return and refund.
• Manual Refunds: If the tracking link doesn’t update, you can still process refunds manually once the package is received.

Need Further Assistance?

If you encounter further issues with return tracking or need help processing refunds, our support team is here to assist you. Reach out to us for personalized guidance!