Preventing Order Confirmation Emails for Pending Payments in WeSupply

In some cases, order confirmation emails may be triggered even if the payment has not been completed. This can be confusing for customers who receive a confirmation before their payment is fully processed. To address this, WeSupply allows you to exclude pending orders from being imported.

This guide will show you how to prevent order confirmation emails from being sent for unpaid orders.

Why Are Order Confirmation Emails Sent for Pending Payments?

WeSupply automatically triggers the Order Received notification as soon as an order is placed in Magento 2 and imported into WeSupply. This is the standard behavior for both platforms.

However, if your Magento 2 setup is customized to only send confirmations when a payment is accepted, you may want to prevent pending orders from being imported into WeSupply to align with your process.

How to Exclude Pending Orders from WeSupply

Step 1: Access WeSupply Configuration in Magento

1. Log in to your Magento Admin panel.
2. Navigate to WeSupply → WeSupply Configuration.

Step 2: Adjust the Order Import Settings

1. Scroll down to find the Exclude Pending Orders option.
2. Enable this setting to prevent WeSupply from importing orders that have not yet been paid.
3. Click Save Configuration to apply the changes.

What Happens After Enabling This Setting?

Once this option is enabled:
✅ Orders that are still in pending payment status will not be imported into WeSupply.
✅ Customers will not receive an order confirmation email until the payment is completed and the order is processed.

This ensures that only fully paid orders trigger the confirmation email, reducing confusion for your customers.

Need More Help?

If you have any questions or need further assistance, feel free to reach out to our support team. We're happy to help!