Updating Package Dimensions for Return Labels in WeSupply

If you need to modify the package dimensions for return labels, WeSupply offers two options to ensure accurate and efficient return label generation. This article explains how to update your dimensions configuration for both scan-based and prepaid return labels.

Why Update Package Dimensions?

Accurate package dimensions are essential for:

• Correct Shipping Costs: Ensures return labels are priced accurately based on the package size.
• Carrier Compliance: Prevents issues with carriers due to incorrect or missing dimensions.
• Customer Satisfaction: Provides a seamless return experience by avoiding delays or additional fees.

How to Update Package Dimensions

Option 1: Scan-Based Return Labels

Scan-based return labels allow carriers to scan and measure packages upon receipt, eliminating the need for predefined dimensions.

1. Enable Scan-Based Return Labels:
   • Follow the instructions in our support article to enable this feature.
2. How It Works:
   • Carriers will scan and measure the package when it is received, ensuring accurate dimensions and shipping costs.

Option 2: Prepaid Return Labels

For prepaid return labels, you can either enter default dimensions or use dimensions from your e-commerce platform.

Step 1: Enter Default Dimensions

1. Log in to WeSupply:
   • Navigate to the Returns Settings section.
2. Set Default Dimensions:
   • Enter the default package dimensions (length, width, height, and weight) for returned products.
3. Save Changes:
   • Confirm your settings to apply the default dimensions to all return labels.

Step 2: Use Dimensions from Your E-Commerce Platform

1. Ensure Integration:
   • Confirm that your e-commerce platform is integrated with WeSupply and transfers product dimensions automatically.
2. Verify Data Transfer:
   • Check that product dimensions are being transferred correctly to WeSupply.
3. Contact Support if Needed:
   • If dimensions are not being transferred automatically, reach out to our support team for assistance.

Key Considerations

• Scan-Based Labels: Ideal for businesses with varying package sizes, as carriers handle dimension measurements.
• Prepaid Labels: Suitable for businesses with consistent package sizes or those using integrated e-commerce platforms.
• Accuracy: Ensure dimensions are accurate to avoid carrier issues or additional fees.

Need Further Assistance?

If you have questions about updating package dimensions or need help configuring your return labels, our support team is here to assist you. Reach out to us for personalized guidance!