Warranty Registration and Management – WeSupply Labs

We’re excited to introduce a new feature that enhances the customer experience and streamlines product discovery: the QR Code Scan Landing Page. This feature allows customers to scan a QR code and be directed to a personalized landing page with detailed product information, related items, and warranty options.

Why This Feature Is Important

The QR Code Scan Landing Page offers several benefits for both customers and merchants:

Enhanced Customer Experience: Customers can quickly access product details, user manuals, and related items by scanning a QR code.
Improved Engagement: The landing page showcases complementary products, encouraging additional purchases.
Streamlined Warranty Management: Customers can easily view warranty options and initiate claims directly from the page.

How to Set Up the QR Code Scan Landing Page

Step 1: Configure 3rd Party Warranties Settings in WeSupply

To enable the QR Code Scan Landing Page, start by configuring the warranty settings in WeSupply:

Log in to WeSupply:
- Navigate to Settings → Return and Warranty Methods → Warranties → Advanced Settings → 3rd Party Warranties Settings.
Enable the Feature:
- Toggle on the option to QR Code Scan Landing Page.

Step 2: Set Up Shopify Search & Discovery

Ensure your Shopify store is configured to support product discovery:

Install the App:
- Install and configure the Shopify Search & Discovery app in your Shopify store.
Configure Products:
- Ensure the products you want to feature in the QR Code Scan Landing Page are properly configured with related and complementary products.

Step 3: Import Products into WeSupply

For the QR Code Scan Landing Page to work, the product must be imported into the WeSupply database collection.

Import Products:
- Follow our documentation to import products into the WeSupply database.

Step 4: Check the option available

Enabling the 3rd Party Warranties Settings allows you to set up different features, such as:

Enable Download App: Allows customers to download a third-party app for managing warranties, enhancing convenience and accessibility for warranty-related services.
Enable Leave a Review: Displays a "Write a Review" button on product pages, enabling customers to leave feedback directly. This boosts engagement and provides social proof, helping potential buyers make informed decisions.
Enable User Manual: Provides easy access to digital user manuals for products, allowing customers to view or download guides. This improves the product experience and reduces support requests by offering self-service resources.
Enable Accessories: Shows relevant accessories for products in the warranty center, automatically suggesting complementary items from your Shopify catalog. This enhances the customer experience and creates cross-selling opportunities.
Enable Extended Warranty (Coming soon): Allows customers to purchase additional warranty coverage for their products, offering extended protection beyond the standard warranty. This feature boosts customer confidence and generates additional revenue.
Enable Find a Store Near You: Helps customers locate nearby physical stores using a store locator within the warranty center. This bridges online and offline experiences, making it easier for customers to access in-person support or services.
Enable Related Products: Displays related or complementary products in the warranty center, suggesting additional items from your catalog. This enhances the shopping experience and increases cross-selling opportunities.

Step 5: Generate the QR Code

Once the product is imported and configured, generate the QR code with a link to the Product Center page:

Include the Product SKU:
- Ensure the QR code link includes the product SKU as a query parameter (e.g., http://youraccount.labs.wesupply.xyz/warranty-center?sku=NSNC-MR).
Test the QR Code:
- Scan the QR code to confirm it directs customers to the correct landing page with product details, related items, and warranty options.

Key Benefits

Seamless Product Discovery: Customers can easily find and explore products using QR codes.
Personalized Experience: The landing page displays relevant product information and complementary items.
Efficient Warranty Management: Customers can view warranty details and initiate claims directly from the page.

Need Further Assistance?

If you have questions about setting up the QR Code Scan Landing Page or need help configuring your products, our support team is here to assist you. Reach out to us for personalized guidance!

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