Accessing Customer Comments in WeSupply Returns Reports

If you’re looking to review customer comments from return requests, it’s important to understand what information is included in WeSupply’s standard returns reports. This article explains how to access and manage customer comments and provides guidance on alternative ways to gather this data.

What’s Included in Standard Returns Reports?

WeSupply’s standard returns reports provide detailed information about return requests, including:

• Return Initiation Date: When the return was requested.
• Return Approval Date: When the return was approved.
• Return Arrival Date: When the returned items arrived at your facility.
• Refund Status: Whether the refund has been processed.

However, customer comments entered during the return request process are not included in these reports.

Why Customer Comments Are Not Included

Customer comments are typically used for internal reference and are not automatically pulled into standard reports. This ensures that reports remain focused on actionable data, such as return timelines and statuses.

How to Access Customer Comments

While customer comments are not part of the standard returns report, you can still access this information through the following methods:

Option 1: View Comments in the Returns Dashboard

1. Log in to Your WeSupply Account:
   • Navigate to the Returns section in your dashboard.
2. Locate the Return Request:
   • Use the search or filter options to find the specific return request you want to review.
3. Open the Return Details:
   • Click on the return request to open its details page.
4. Review Customer Comments:
   • Scroll to the comments section to view any notes or feedback provided by the customer.

Option 2: Export Return Data Manually

If you need to analyze customer comments alongside other return data, you can manually export the information:

1. Log in to Your WeSupply Account:
   • Go to the Returns section.
2. Select the Return Requests:
   • Use filters to narrow down the return requests you want to review.
3. Manually Record Comments:
   • Open each return request and manually record the customer comments in a spreadsheet or document.

Key Considerations

• Internal Use: Customer comments are primarily intended for internal use and are not automatically included in reports.
• Data Analysis: If you frequently need customer comments for analysis, consider requesting this as a custom feature from our support team.

Need Further Assistance?

If you have questions about accessing customer comments or need help with your returns reports, our support team is here to assist you. Reach out to us for personalized guidance!