Introducing Dynamic Shipping Rates

We’re thrilled to introduce a new feature that enhances your customers’ shopping experience: Return Insurance as Part of Shipping Options. This feature allows you to offer return insurance directly within your shipping options, providing customers with added peace of mind and encouraging higher conversion rates.

Why This Feature Is Important

Return insurance simplifies the returns process for customers by covering potential return shipping costs. By integrating this option into your shipping choices, you can:

• Boost Customer Confidence: Shoppers are more likely to purchase when they know returns are hassle-free and protected.
• Streamline Operations: Automating return insurance reduces manual effort and improves efficiency.
• Increase Customer Satisfaction: Offering flexible return options enhances the overall shopping experience.

Important Note

This feature is exclusively available for Shopify Plus or Advanced customers. If you’re not on one of these plans, consider upgrading to take advantage of this powerful tool.

How to Set Up Return Insurance as Part of Shipping Options

Step 1: Enable Carrier Settings

Before setting up return insurance, ensure at least one shipping carrier is enabled in your WeSupply account.

1. Retrieve Your API Key in EasyPost:
   • Log in to your EasyPost account and navigate to Account Settings to retrieve your API key.
2. Go to Settings in WeSupply:
   • Navigate to Settings → Carriers.
3. Set Up a Default Carrier:
   • Configure a default carrier using an EasyPost production key.
     

Step 2: Add a Return Carrier

To enable return insurance, you’ll need to add EasyPost as your return carrier.

1. Select “Add New Carrier”:
   • In the Carriers section, click on Add New Carrier.
2. Choose EasyPost:
   • Select EasyPost as the return carrier.

Step 3: Configuration in Shopify

1. Follow the steps in our documentation:
   • Follow the steps provided in our article: Adding Return Insurance to Your Shopify Store: Cart Drawer Customization.

Step 4: Access Return Insurance Settings

Now that your carrier is set up, configure return insurance as part of your shipping options.

1. Navigate to Return Settings:
   • Go to Settings → Return and Warranty Methods → Return Insurance.
2. Select Insurance Type:
   • In the dropdown menu, choose “Insurance as Part of Shipping Options.”
     
     

Step 5: Set Shipping Rates

Define shipping rates for different services and include return insurance in the calculated rates.

1. Add a Shipping Rate:
   • Click on the “Add Shipping Rate” button.
2. Configure the Rate:
   • Choose a title, carrier, and service type for the shipping rate.
3. Include Protection Price:
   • Mark the box to include the return insurance price in the calculated shipping rate.
     
   • You are also able to set a Flat Rate for your customers, which can also include the insurance cost:
     
4. Save Your Settings:
   • Confirm your changes to activate return insurance as part of your shipping options.
     

Customer Experience

When checking out an order, the customer will see the shipping rates displayed as set up in WeSupply:

Key Benefits

• Seamless Integration: Return insurance is automatically included in your shipping options, simplifying the checkout process.
• Enhanced Flexibility: Offer multiple shipping rates with or without return insurance to cater to different customer needs.
• Improved Trust: Customers feel more confident knowing their returns are protected.

Need Further Assistance?

If you have questions about setting up return insurance or need help configuring your shipping options, our support team is here to assist you. Reach out to us for personalized guidance!