Providing a warranty policy is a smart move for both customers and retailers. Customers gain peace of mind knowing their purchases are protected, while retailers enhance customer satisfaction and loyalty. For third-party products, enabling warranties ensures a smooth and professional experience, demonstrating your commitment to excellent customer service.
How to Enable Warranty for 3rd Party
Follow these steps to enable warranty claims for third-party products in WeSupply:
- Log in to your WeSupply account.
- Navigate to Settings β Branding β Pages.
- Select Order & Return Lookup and click Edit Template.
- Locate the Content section.
- Find the option Display Warranty Claim for 3rd Party and toggle it to Yes.
Important Information
Currently, the 3rd-party warranty feature is only compatible with Google Product Feed. Make sure your products are set up in the feed for this functionality to work properly.
Setting Up Google Product Feed
To ensure your warranty feature works seamlessly, you'll need to configure your Google Product Feed. If you havenβt already set it up, check out our detailed guide here: How to enrich order data with Google Product Feed.
By enabling this feature, you enhance customer trust and make warranty claims for third-party products straightforward and efficient, further elevating their shopping experience.
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