Understanding the In-Store Pickup Status Issue

If your order details show that an item has been picked up, but the same order remains in the "Ready for Pickup" status on the orders view, it may be due to limitations in your current subscription plan.

Why Does This Issue Occur?

This discrepancy happens because the In-Store Pickup feature is exclusive to the Enterprise Plan. If your account is on the Track Advanced Plan, the system lacks the functionality to fully integrate and update in-store pickup statuses correctly.

Key differences include:

• Enterprise Plan: Supports in-store pickup functionality, ensuring seamless status updates across all views.
• Track Advanced Plan: Focused on advanced tracking capabilities but does not include support for in-store pickup management.

How to Resolve the In-Store Pickup Status Issue

To resolve this issue and ensure accurate status updates, consider upgrading your subscription to the Enterprise Plan. Here’s how you can proceed:

1. Evaluate Your Needs:
   • Determine whether in-store pickup is a critical feature for your business operations.
2. Contact WeSupply Support:
   • Reach out to our support team to discuss upgrading your account to the Enterprise Plan. We’ll guide you through the process and answer any questions you have about the features and benefits of the plan.
3. Upgrade to the Enterprise Plan:
   • Once upgraded, the in-store pickup feature will be enabled, and order statuses will update correctly across all views.

What's Next?

Upgrading to the Enterprise Plan ensures that the in-store pickup feature is fully integrated into your account, eliminating discrepancies in order statuses. If you’d like more information about plan features or need assistance with the upgrade process, our support team is here to help.

Feel free to reach out anytime for personalized guidance!