Understanding "Unfulfilled" Orders in WeSupply

At WeSupply, we strive to ensure that our users have a clear and accurate view of their order status. One common point of confusion is the appearance of cancelled or refunded orders under the "Unfulfilled" tab. In this article, we’ll explain why cancelled or refunded orders remain in the "unfulfilled" section and how you can manage your order statuses effectively.

Why Cancelled or Refunded Orders Appear as Unfulfilled

In WeSupply’s backend system, the status of cancelled orders is categorized as "unfulfilled." This is because, in terms of order processing, a cancelled order is one that was never completed or shipped. While the customer may have been refunded, the system still considers the order "unfulfilled" from a logistical standpoint, as no physical fulfillment (shipping or delivery) occurred.

This classification ensures that users can easily track and manage all orders that have not gone through the final fulfillment process, including those that were cancelled or refunded before they were shipped.

Managing Order Filters and Statuses

If you prefer to exclude cancelled or refunded orders from the "Unfulfilled" tab, here are a few strategies to manage your orders more effectively:

1. Customizing Order Filters:
   • You may want to adjust your order filters to specifically focus on fulfilled or pending orders. By refining the filters, you can focus on orders that are actively being processed or shipped, leaving cancelled orders out of view.
2. Review Order Status:
   • Ensure that the order status in your system is updated correctly for orders that were cancelled or refunded. You may need to check if the correct status has been applied to these orders to avoid confusion.
3. Additional Reporting Tools:
   • Use WeSupply’s reporting tools to get more granular insights into order statuses. You can filter out cancelled or refunded orders from reports to focus only on those that are truly unfulfilled in terms of shipping.

Conclusion

Understanding why cancelled orders appear as unfulfilled in WeSupply’s system helps clarify how the platform tracks and categorizes orders. While this classification might initially seem confusing, it’s a reflection of the system's approach to processing orders that were never shipped.

If you need further assistance with managing your order statuses or have specific concerns about how cancelled orders are categorized, our support team is always available to help guide you through the process.