Using Gift Cards for Exchange Payments in Shopify and WeSupply

At WeSupply, we understand that offering a seamless return and exchange process is crucial for your customers. If you’re looking to use a gift card code in the Shopify checkout to pay for a price difference in an exchange order, we’ve outlined the steps to make this possible. Here's how you can process exchange orders with gift cards for the price difference.

Steps to Use Gift Cards for Exchange Payments

1. Identifying the Exchange Order:
   • When a customer requests an exchange and there is a price difference, the order will remain stuck in the “Awaiting Payment” status in WeSupply. This happens because the additional payment for the price difference needs to be completed before the exchange can proceed.
   • The first step is identifying the exchange order that requires this price difference. You can either be notified by the customer or spot it while creating an exchange order.
2. Accessing the Exchange Order in WeSupply:
   • In the WeSupply admin panel, go to Orders and search for the exchange order. Click on the Order Number to view the details.
3. Processing the Exchange Payment:
   • Once the exchange request is opened, you will see the option to “Pay Now”. Clicking this will redirect you to the Shopify checkout page.
   • This allows you to complete the payment for the price difference using a gift card.
4. Creating a Gift Card in Shopify:
   • In your Shopify admin, go to Products → Gift Cards.
   • Create a new gift card with the value that needs to be paid for the price difference of the exchange.
5. Applying the Gift Card Code:
   • Copy the gift card code you just created and paste it into the Shopify checkout page.
   • Complete the order by clicking Complete Order. This will finalize the payment for the exchange.
6. Completing the Exchange Order:
   • Once the payment is processed, the exchange order will be successfully created in WeSupply, and the exchange process can continue smoothly.

Why This is Beneficial

• Seamless Payment Integration: Using a gift card code allows for a smooth and flexible way to cover price differences without requiring customers to make an additional payment via credit card or other payment methods.
• Better Customer Experience: Customers who prefer gift cards can easily use them during exchanges, enhancing their overall experience with your store.
• Efficient Exchange Process: With the gift card option, you can quickly move the exchange order from the “Awaiting Payment” status to completion, improving turnaround time for exchanges.

By following these steps, you can ensure that gift cards are applied correctly during the exchange process, allowing you to offer a better experience to your customers and streamline your operations. If you need further assistance, don’t hesitate to reach out to our support team. We’re here to help!