Setting Up Return Logics for New Products in WeSupply

At WeSupply, we offer flexibility when managing return Logics, allowing you to define specific return rules for different products based on their characteristics or value. If you are adding new products to your catalog and want to ensure they are handled correctly in your return policy, it's important to understand how return Logics work and how to adjust them accordingly.

Understanding Default Return Logics

By default, WeSupply sets the return Logic to "free" for all products. This means that unless otherwise specified, returns for refunds are free for customers. However, you may want to customize this based on product type, value, or other factors to better suit your business needs.

Customizing Return Rules for New Products

When adding new products, you can easily assign them to a specific return Logic to ensure they are handled properly during the return process. Here’s how you can customize your return rules:

1. Identify the Relevant Return Rule: Locate the return rule that you would like to apply to your new product. This could be a Logic that charges a return fee, such as the $18 fee you mentioned for certain returns.
2. Add the SKU for the New Product: To associate your new product with a specific return rule, simply add the product’s SKU to the relevant return Logic.
3. Default Logic: If no specific return rule is set for a product (i.e., the SKU is not added to any Logic), it will automatically default to the "Default" return rule, which is typically set to free returns.

Managing Return Logics Efficiently

It’s essential to regularly review your return Logics and adjust them as you add new products to your catalog. By clearly defining which products fall under each return Logic, you can maintain control over your returns process, reduce return-related costs, and align your policies with your business objectives.

Need Help?

If you need assistance with setting up return Logics for your new products or have any further questions about return policies, our support team is always available to guide you through the process and ensure everything is set up correctly.

By customizing your return rules in WeSupply, you can create a return policy that suits your specific business needs and offers a seamless experience for your customers.