Advanced Quality Control for Agents in WeSupply

WeSupply has released an exciting new feature: Advanced Quality Control (QC) for Agents. This feature allows businesses to introduce quality control measures for returned items, helping to ensure that returns meet specific standards before they’re fully processed. By integrating AQC options, agents can assess returned items based on set criteria, reducing errors and improving inventory quality. Although this feature does not impact the end customer, it provides agents with valuable tools for managing returns more effectively.

Why This Feature is Valuable:

• Enhanced Return Management: Allows agents to inspect returned items and verify their condition, helping to avoid restocking unsellable products.
• Improved Inventory Quality: By enforcing quality standards on returned items, you maintain higher inventory standards, ensuring only items in acceptable condition are restocked.
• Streamlined Process for Agents: Agents can efficiently check, document, and categorize returned items according to your set AQC criteria, reducing guesswork.

How to Set Up Quality Control for Agents

1. Upload a QC CSV File:
   • Go to Settings > Returns and Warranties > Manage CSV Quality Control File.
     
   • Download the sample file to add your QC data, such as product filters, control options, and specific actions. Make sure each row includes either the product SKU or product tags to ensure QC is applied correctly.
   • Once you’ve added your data, upload the completed CSV file.
     
2. Enable Advanced Quality Control:
   • Navigate to Settings > Returns and Warranties > Return Control Options.
     
   • Enable the Advanced Quality Control toggle to activate this feature for agents.
     

Using the Quality Control Feature in Practice

When processing a return that matches an item in the QC CSV file, agents will now see an option to Process QC.

By clicking this option, they’ll have access to various quality control criteria, allowing them to:

• Select the Quality Control Options: Agents can specify which criteria are relevant for each return.
  
• Upload Images and comments: Agents can upload photos and comments of the item’s condition for documentation. In this step, a video with instructions for the agents can be added.
  
• Complete or Flag the Return: Based on the QC criteria, agents can mark whether the return meets quality standards or if further action is needed.
  

With this new feature, agents have greater control and insight over the return process, ensuring a smoother and more efficient workflow for managing returned items.