New Feature: Admins Can Now Change the Return Reason

WeSupply has introduced a valuable new feature that allows admins to modify the return reason selected by customers. This addition is particularly helpful in situations where a customer may have selected an incorrect return reason or when an admin needs to update the return reason for more accurate tracking and reporting. By giving admins control over return reasons, businesses can ensure that return data is accurate, leading to better insights and improved decision-making.

Why This Feature is Useful:

• Enhanced Accuracy: Correcting return reasons allows for more precise reporting and analysis, helping businesses identify patterns and improve their offerings.
• Improved Flexibility: Admins can easily adjust the return reason if customers select the wrong one or if additional information becomes available.
• Better Customer Experience: By managing return reasons, admins can help streamline the return process and reduce misunderstandings or errors.

How to Change the Return Reason as an Admin:

1. Navigate to the Returns Tab:
   • Log into your WeSupply account and go to the Returns tab.
2. Open the Relevant Return:
   • Select the return for which you’d like to update the reason.
3. Edit the Return Reason:
   • Locate the Reason field, which has a drop-down menu.
   • Click on the drop-down menu and select a new reason for the return.
     

By following these simple steps, admins can easily adjust return reasons, ensuring that return data remains accurate and actionable. This feature provides additional control, helping businesses manage returns more effectively.