Enhancing Customer Experience: Direct Access to Tracking from Order Lookup

Opening the tracking page directly from the order lookup is a valuable feature for businesses focused on providing seamless order tracking. This option allows customers to instantly access detailed tracking information without navigating multiple pages, offering a smooth and efficient experience. For businesses subscribed to WeSupply's Tracking Only plan, this feature streamlines customer interactions and reduces inquiries related to order statuses, as customers can check their order’s journey with just a click.

Benefits of Having Tracking Open from Order Lookup:

• Enhanced Customer Convenience: Customers can quickly view their order’s status without needing to navigate through multiple steps.
• Improved Customer Satisfaction: By providing instant access to tracking information, you reduce the need for additional support inquiries and keep customers informed.
• Simplified User Experience: A direct path to tracking improves the post-purchase experience, especially for customers who value real-time updates on their orders.

How to Enable Tracking Page from Order Lookup

To activate this feature for customers on a Tracking Only plan, follow these steps:

1. Access Order Lookup Page Settings:
   • Log into your WeSupply dashboard and navigate to Pages > Order & Return Lookup.
2. Edit the Template:
   • Click on Edit Template for the Order Lookup page to open the template settings.
3. Modify Content Settings:
   • Under Content, locate the Find Order Action setting.
4. Select Tracking from the Dropdown:
   • In the Find Order Action dropdown menu, select Tracking as the default action.
     
5. Save Your Changes:
   • Once you’ve configured the setting, save your changes to apply this feature.

With this feature enabled, customers looking up an order will be taken directly to the tracking page, ensuring quick and easy access to their order’s journey. This feature is a convenient enhancement for both businesses and customers, making it a valuable addition to any post-purchase experience.