How to Set an Extended Return Window for Items Sold During Winter

If you want to offer customers an extended return window for items purchased during a specific time period, such as winter, you can easily set up a customized return logic in your WeSupply backend. This feature is useful for businesses that want to provide more flexibility for returns or exchanges during seasonal sales.

Steps to Create a Custom Return Logic for Winter Purchases:

1. Navigate to Return Logics and Policies:
   • In your WeSupply backend, go to Settings > Return and Warranty Methods > Return Logics and Policies.
2. Create a New Return Logic:
   • Click on Create New Logic to set up the conditions for winter purchases.
3. Set the Order Date Range:
   • Add a condition for Order Date Range.
   • Select the date range for winter purchases, such as from October 1st to December 31st.
4. Set the Extended Return Window:
   • Under the Return Until option, choose how long you want to extend the return window for these items. For example, you can set it to 90 days.
5. Customize the Return Methods:
   • For required authorization or return methods, choose the options that best fit your business needs.
6. Allow Exchanges:
   • If you want to offer exchanges, toggle on the Allow Exchanges option.
   • You can then configure the exchange settings, such as allowing exchanges for items with the same price, or setting a price range.
7. Set the Exchange Window:
   • Specify the exchange window, for example, also setting it to 90 days.
8. Review and Finalize the Logic:
   • Review the return logic settings, including return costs and label options. Ensure everything aligns with your policies.
9. Save the Changes:
   • Once everything is set, save your changes. This logic will now apply specifically to customers who purchased items during the winter period, giving them an extended time to return or exchange their products.

By following these steps, you can easily offer your customers a longer return or exchange window for items bought during the winter, improving their post-purchase experience.