Uploading Pictures for Returns and Exchanges as an Admin

Allowing admins to upload pictures for returns and exchanges is a valuable feature that enhances the overall return management process. It gives businesses more control over documenting product conditions and ensures that there’s a clear record for both customers and internal teams. By uploading images, admins can keep track of item conditions, whether it's verifying customer claims, recording damages, or maintaining evidence for future reference.

Additionally, it's important to note that images uploaded by admins serve a different purpose than those uploaded by customers. While customer-uploaded images are typically used to show product issues or damages before initiating the return, admin-uploaded images can be used to document the item condition once it's received.

How to Upload Pictures as an Admin

Admins can easily upload pictures to document the condition of returned or exchanged items. Follow these simple steps:

1. Go to the Returns Tab:
   • Log into your WeSupply admin dashboard and navigate to the Returns tab.
2. Locate the Return/Exchange:
   • Browse through the list of returns or exchanges to find the specific transaction for which you need to upload images.
3. Upload the Images:
   • Once you’ve found the correct item, click on the Upload button located next to the item that is being returned or exchanged. This will allow you to upload images directly from your computer to the transaction.
     

Importance of Admin and Customer Images

• Customer Images: Typically uploaded during the return initiation process, these images allow the customer to show any issues or damages they encountered with the product.
• Admin Images: Uploaded after the item is received, admin images provide internal documentation of the item’s condition upon its return. This helps with verifying the customer’s claim and keeping a record for future reference.

By leveraging this feature, admins can manage returns and exchanges more efficiently, ensuring that both parties have accurate records of product conditions, which ultimately enhances transparency and trust in the return process.