Managing Sales Tax in the WeSupply Returns Process for BigCommerce

When handling returns, it’s important to ensure that sales tax is accurately reflected and processed. WeSupply’s integration with BigCommerce allows for seamless handling of sales tax using BigCommerce's native tax features. However, it’s essential to note that while this integration works smoothly with BigCommerce's tax system, it does not directly support external tax apps.

How WeSupply Handles Sales Tax with BigCommerce:

• Native BigCommerce Tax Features: WeSupply is fully integrated with BigCommerce's native tax system. This means that during the return process, any tax that was originally applied to the order will be automatically updated once the return is processed. You don't need to take additional steps to ensure taxes are handled correctly.
• Confirmed Return Status: When an order is marked as "returned" in WeSupply, the sales tax information is updated to reflect the return. This ensures that your financial records and any customer refunds are accurate and consistent with the original order details.

Limitations with External Tax Apps:

• No Built-In Support for External Tax Apps: While WeSupply integrates directly with BigCommerce’s native tax features, it currently does not support automatic integration with external tax apps. If you're using a third-party tax app, you'll need to manage those updates separately.

Best Practices:

• Review Tax Settings: Ensure that your BigCommerce tax settings are correctly configured, as this will directly impact how WeSupply manages returns.
• Monitor External Tax App Data: If you're using an external tax app, regularly review and reconcile the data between BigCommerce and the app after processing returns.

By using WeSupply with BigCommerce’s built-in tax features, you can efficiently manage sales tax during returns, ensuring that both your customers and your accounting processes remain accurate and up-to-date.