Troubleshooting Restocking Issues Due to Location Configuration in WeSupply

If you encounter issues where the restocking option defaults to "No" and cannot be toggled to "Yes," the problem could be related to how the location was imported. This issue often arises when a location is imported via a CSV file rather than directly through Shopify, which prevents WeSupply from recognizing it as a valid restocking location.

Why This Happens:

• Imported Locations via CSV: When a location is imported through a CSV file instead of syncing directly from Shopify, WeSupply may not recognize it for restocking purposes.
• Staging vs. Production Accounts: Updates or configurations applied to your production account may not always be applied to your staging account, causing discrepancies in how features like restocking are handled.

How to Resolve the Issue:

1. Update the Location in Shopify:
   • Go into your Shopify account and update the location that is causing the restocking issue. This ensures that the location is fully recognized by Shopify and can synchronize correctly with WeSupply.
2. Sync the Information to WeSupply:
   • After updating the location in Shopify, notify your WeSupply support team so they can verify if the information is correctly synchronized with WeSupply.
3. Check for Staging Account Configurations:
   • If you're working on a staging account, ensure that any recent updates made to your production environment have been applied to your staging account as well. This can prevent similar issues from occurring.

By following these steps, you can resolve the restocking toggle issue and ensure that your locations are fully synced between Shopify and WeSupply, allowing you to manage your inventory smoothly.