Resolving Issues with the Return Page on Safari and iPhones

If you or your customers experience issues with the return page continuously loading, especially when using Safari on iPhones or iPads, this is a common occurrence due to the way Safari handles content embedding. Safari, particularly on Apple devices, does not allow embedding content from different domains, which can cause the return page to fail to load properly.

Why This Happens:

The issue arises when your WeSupply return page is embedded using the WeSupply domain instead of your own branded domain. Safari has strict security settings that block content coming from external domains, which leads to the continuous loading problem.

Solution: Embed Your Branded Domain

To resolve this issue, follow these steps:

1. Use Your Branded Domain:
   • Instead of embedding the WeSupply domain, make sure to embed your branded domain. This ensures that Safari will recognize and load the content correctly, as it will be coming from the same domain.
2. Implement the Change Across Platforms:
   • Ensure this change is applied across all platforms and devices to provide a consistent experience for all customers, whether they use iPhones, iPads, laptops, or other devices.
3. Test on Multiple Devices:
   • After embedding your branded domain, test the return page on Safari, iPhones, and iPads to ensure that the issue is resolved and the page loads properly.

By embedding your branded domain, you will prevent Safari's content restrictions from interfering with the user experience, ensuring that your return page works smoothly for all customers, regardless of the device or browser they use.