Enhancing Customer Experience by Hiding Canceled Items

Hiding canceled items from the customer's view on their order and return page is an excellent feature that streamlines user experience and keeps the focus on relevant transactions. This approach helps maintain clarity in communication and reduces potential confusion regarding the status of various items, particularly in complex orders.

How It Works:

Setting up your WeSupply platform to hide canceled items is a straightforward process that can significantly improve how customers interact with their order history.

1. Navigate to Branding Settings:
   • Log into your WeSupply dashboard.
   • Go to Settings > Branding > Pages to access the page configurations.
     
2. Edit the Order&Return Page Template:
   • Find the Order&Return Page and click on Edit Template. This action allows you to customize how the order details are displayed to the customer.
     
3. Access the Content Tab:
   • Within the template editor, select the Content tab. This section contains various settings that control what elements and information are visible on the Order&Return Page.
     
4. Disable Display of Canceled Items:
   • In the Content settings, you will find an option to disable canceled items from being displayed to customers. Enable this setting to ensure that any items that have been canceled do not appear in the customer's view.
     

By implementing these changes, you ensure that customers see only the most relevant and current information regarding their orders and returns. This not only enhances the navigability of your site but also improves customer satisfaction by presenting a cleaner, more organized view of their transactions.