Managing Return Windows in WeSupply: A Guide for Businesses

Understanding and configuring your return windows effectively is crucial to managing customer expectations and maintaining a smooth return process. In WeSupply, you can precisely control when your return window starts, ensuring clarity both for your management team and your customers.

Setting Up Your Return Window:

To ensure that your return policies are clear and accurately implemented, follow these steps to set up and verify your return window in WeSupply:

1. Accessing Return Settings:
   • Log into your WeSupply dashboard.
   • Navigate to Settings > Return Methods > Advanced. This section allows you to delve into more detailed settings related to your return processes.
2. Configure Default Return Window:
   • Within the advanced settings, look for the Default Return Window. This setting determines the standard duration for which returns are accepted after a purchase is made.
3. Set the Return Window Start Date:
   • Locate the Return Window Start Date setting. This crucial setting defines the starting point from which the return window begins to count. You can set this based on the order placement date, the shipping date, or the delivery confirmation date, depending on what best suits your business model.
4. Apply Changes to Return Logics:
   • Remember, the return window you set here will impact all return logics applied in your store. It standardizes when the countdown for the return window begins across all types of transactions and products, ensuring consistency in how return policies are applied and communicated.
5. Save Your Changes:
   • After making the necessary adjustments, be sure to save your changes to ensure that the new settings are applied to all future transactions.

By accurately setting the start date for your return window, you can manage returns more effectively, reducing confusion and disputes over return eligibility. This clarity benefits both your customer service team and your customers, leading to a smoother overall return experience. Make sure to review these settings regularly and adjust them as needed to align with any changes in your business policies or customer needs.