Enhancing Transparency in Order Shipping Notifications

In today’s e-commerce landscape, clear communication regarding order fulfillment and shipment is crucial for maintaining customer satisfaction and trust. Customers often inquire whether their order will be shipped in one or several shipments, and how they can be notified of this detail once their order is received.

Providing Detailed Shipment Updates:

When a customer’s order is processed and the confirmation email is sent, the specifics of how the order will be shipped—whether in one package or multiple packages—might not always be clear. This is primarily because the information depends on how the items are packed and shipped based on availability and location within the warehouse.

1. Order and Item Level Tracking:
   • WeSupply allows customers to view their entire order from the moment confirmation is received. However, updates regarding the shipment are provided at the item level.
   • This means that the shipment details, including whether items are shipped separately or together, are clarified once each item is actually shipped. Tracking updates are then provided based on each item's shipping status.
2. Initial Shipment Triggers System Updates:
   • The process begins when the first item of an order is shipped. This initial shipment updates the system, which in turn updates WeSupply.
   • Once WeSupply receives this updated information, it can then display detailed shipping information to the customer, informing them of how many packages to expect and providing tracking details for each parcel.

How Customers Receive This Information:

• After the first item is shipped, WeSupply updates the customer’s order view to reflect the shipping details for that item.
• As subsequent items are shipped, additional updates are provided, which helps the customer keep track of multiple shipments if there are any.

This system ensures that customers are kept fully informed about the status of their orders through accurate and timely updates. By understanding this process, customers can have a better expectation of how and when their orders will arrive, enhancing their overall shopping experience.