Understanding WeSupply's Estimated Delivery Date (EDD) and Order Processing Features

WeSupply offers robust solutions to enhance the customer experience by providing estimated delivery dates (EDD) and comprehensive order tracking features. These tools are designed to inform customers effectively, from the moment they consider making a purchase to when their order is processed and beyond.

How Estimated Delivery Date (EDD) Works:

1. Pre-Purchase Estimates:
   • WeSupply’s EDD feature kicks in before a customer finalizes their purchase. This functionality provides potential buyers with a delivery estimate based on various logistical parameters. This proactive approach helps customers make informed decisions based on when they can expect to receive their items.
2. During Order Processing:
   • After the order is placed, it undergoes normal processing steps. During this phase, the EDD continues to update based on real-time logistics and processing speeds. This ensures that customers receive the most accurate delivery timeline as their order moves through various stages.

Additional Features for Enhanced Customer Communication:

1. Backorder Notifications:
   • For items not immediately available, WeSupply offers a backorder solution. This feature keeps customers informed about the status of their order if it’s on backorder, providing updates as more information becomes available or as the item comes back in stock.
2. Pre-Shipment Custom Status for Magento Users:
   • Specifically for businesses using Magento, WeSupply integrates a custom status feature that allows you to communicate unique statuses to your customers before their order is shipped. This can include stages like "Preparing your custom order" or "Awaiting inventory," which can help set accurate expectations for delivery timelines.

By leveraging these features, businesses can significantly improve the transparency and reliability of their shipping and handling processes. WeSupply's tools are designed to ensure that customers are well-informed at every step of their purchasing journey, thereby enhancing satisfaction and trust in your service. Whether it’s providing upfront delivery estimates, handling backorders, or communicating custom order statuses, WeSupply equips you with the necessary tools to manage customer expectations effectively.