Enhancing Customer Engagement with Automated SMS Notifications in WeSupply

Staying connected with your customers through timely updates is crucial in today's fast-paced e-commerce environment. WeSupply offers a flexible SMS notification system that can significantly enhance customer communication and satisfaction. Here’s how you can leverage this feature to automatically sign customers up for SMS updates, ensuring they stay informed about their orders every step of the way.

Setting Up Automated SMS Notifications

To configure SMS notifications for your customers, follow these steps:

1. Navigate to Branding and Configuration:
   • Log into your WeSupply dashboard.
   • Go to Settings > Branding > Configuration to access the configuration settings.
2. Access Advanced Configuration:
   • Within the Configuration settings, locate and select Advanced Configuration. This section allows you to customize deeper settings that affect how your platform interacts with customers.
3. Customize SMS Opt-In Settings:
   • Look for the SMS opt-in settings within Advanced Configuration. Here, you have the flexibility to choose how customers will be opted into SMS notifications:
     • Manual Opt-In: Customers choose to receive SMS updates at their discretion.
     • Auto Opt-In Everybody: Automatically subscribe all customers to SMS notifications.
     • Auto Opt-In Only Store Pickup/Curbside Customers: Specifically target customers who choose store pickup or curbside delivery options for automatic SMS updates.
       
4. Select the Desired Opt-In Strategy:
   • Determine the best approach for your business and customer base. Consider the nature of your operations and customer preferences when selecting an opt-in strategy.
5. Save Your Changes:
   • After setting your preferred SMS opt-in option, make sure to save your changes to ensure that the new settings take effect immediately.

By enabling automated SMS notifications, you can provide real-time updates and improve the overall customer experience. Whether it's shipping confirmations, delivery alerts, or pickup notifications, SMS communication keeps your customers informed and engaged throughout the order fulfillment process. Choose the right SMS opt-in setting in WeSupply to match your business needs and enhance your customer service strategy.