How to Ensure Accurate Stock Availability for Product Exchanges

If you have a customer base that relies on precise stock information, it's essential to make sure that only in-stock items are available for exchange. This prevents frustration and confusion, especially for customers who may not be familiar with online shopping processes.

To achieve this, you can set up a rule in WeSupply that only allows exchanges when the product variant is available in stock. This setup helps ensure that your customers can only select items they can actually receive, reducing the chances of backorders and improving their overall shopping experience.

Steps to Set Up the Exchange Rule:

1. Navigate to Return Logics and Policies:
   • Go to your WeSupply account.
   • Select Settings > Return Methods > Return Logics and Policies.
2. Edit or Create a New Return Logic:
   • Choose an existing return logic to edit or create a new one based on your needs.
3. Set the Stock Availability Condition:
   • Within the return logic, add a condition that restricts exchanges to products that are in stock. This ensures that customers can only choose products that are currently available.
4. Save and Apply Your Changes:
   • After setting the condition, save your changes to ensure that the rule is applied to all relevant exchanges.

By implementing this rule, you provide a smoother and more reliable experience for your customers, especially those who might struggle with the complexities of online shopping. This not only improves customer satisfaction but also helps manage your store’s inventory more effectively.