Keep Shopify Orders Updated with Returns

Overview

The article outlines how to automatically update Shopify orders when a return is created using WeSupply. This feature helps keep order records synchronized with return statuses, improving workflow efficiency and reducing manual errors. To activate it, users must enable the "Update Order when a Return is Created" toggle in WeSupply’s advanced settings, ensure that either "Update Shopify Order Tags" or "Update Shopify Order Notes" is turned on, and select the preferred update method. This setup ensures that Shopify orders reflect the most current return information, streamlining order management.

In this article, you can find the following:

• How it works
• Setup
• How the order will look in Shopify

How it works

Updating Shopify orders automatically when a return is created is a powerful feature that enhances your e-commerce operations. This functionality ensures that your order records are consistently aligned with the return status, streamlining your workflow and reducing manual data entry errors. By keeping order information up-to-date, you maintain accurate records and improve overall efficiency in managing returns.

Setup

1. Navigate to Settings > Returns > Advanced Settings in your WeSupply account.
2. Locate the “Update Order when a Return is Created” option and enable the toggle. It's essential that this toggle is turned on for the feature to work.
3. Ensure that either “Update Shopify Order Tags” or “Update Shopify Order Notes” is turned on. At least one of these toggles must be enabled to properly update the Shopify order; otherwise, the feature will not function.
4. Choose your preferred method for how the order will be updated—either through tags or notes — based on your operational needs.

How the order will look in Shopify

By setting up this feature, you ensure seamless synchronization between your returns and Shopify orders, enhancing accuracy and efficiency in your order management process.