Offering Flexibility with Return Label Choices

Overview

Offering customers the flexibility to choose between a store-generated return label or their own label is a customer-centric practice that enhances convenience and satisfaction. This approach acknowledges varying customer preferences and needs, empowering them to select the return method that best suits their convenience and logistics. Providing this choice improves the overall return experience and fosters trust and loyalty by efficiently accommodating diverse customer requirements.

How it works

Once enabled, this feature allows customers to select their preferred return label option during the return process, providing flexibility and convenience tailored to their needs.

Set up

To set up an option for customers to choose between using a store-generated return label or their own label:

1. Navigate to "Advanced Settings" in your account.
2. Locate "Global Label Settings" and enable the toggle switch.

Customer experience

When this option is on, this is what the customer would see when returning an item if the return falls under a logic that has the "generate label" option set to "yes." Otherwise, this step is not displayed.