Resolving Restocking Error in WeSupply

If you’re encountering a "Restocking Error" when processing returns in WeSupply, it typically indicates that the restocking location isn’t properly configured in Shopify.

Here’s how you can resolve this issue:

1. Navigate to Shopify Settings:
   • Go to your Shopify dashboard and navigate to Settings.
2. Manage Locations:
   • Click on Locations under the Settings menu.
3. Check Location Setup:
   • Review the list of locations to ensure that all necessary locations where restocking is expected are properly set up and configured.
4. Add or Update Locations:
   • If any location is missing or incorrectly configured, click Add Location or edit the existing ones to include the necessary details.
5. Save Changes:
   • Once you have verified and updated the locations, save your changes.

Ensuring all your locations are correctly set up in Shopify enables WeSupply to properly manage the restocking process for returned items. This proactive approach will help prevent "Restocking Error" messages and ensure smooth handling of returns and inventory management. If you continue to experience issues after updating your locations, don't hesitate to contact WeSupply support for further assistance.