Resolving Return Label Generation Issues: A Step-by-Step Guide (Shopify)

Encountering difficulties in generating return labels can disrupt the seamless flow of customer service. However, with our structured approach, you can confidently address and resolve these issues. If you're facing errors such as "Easypost Quote failed :: Easypost API: The request could not be understood by the server due to malformed syntax," or encountering JavaScript errors when attempting to create return labels for customers, here’s a step-by-step guide to help you through.

Archiving and Updating Order Details

Firstly, it's recommended that the problematic return be archived. This action helps reset the process and ensures that any existing errors are cleared from the current return workflow. After archiving, update the phone number associated with the order in Shopify. This step is crucial as accurate order information is essential for correctly generating return labels.

Adding Notes and Creating a New Return

Next, navigate to the order in Shopify and add a note, following the guidelines outlined in the article on streamlining order imports from Shopify to WeSupply with notes. This note provides additional context or instructions that may be relevant to processing the return and generating labels accurately.

Once the order details are updated and notes are added, create a new return for the customer within the WeSupply platform. This fresh start ensures that any previous issues associated with the initial return attempt are mitigated, allowing for a smoother process of generating return labels.

Testing Return Label Generation

Finally, initiate the process to generate the return label for the newly created return. By following these steps meticulously, you should now be able to proceed without encountering the previous errors. This methodical approach not only resolves current issues but also helps prevent similar challenges in the future, ensuring a streamlined and efficient return management process for your business.

If you encounter any persistent issues or need further assistance, please remember that our support resources are always available to you. Don't hesitate to reach out to our customer service team for personalized guidance. We're here to ensure your success in the return label generation process.