Optimizing Returns: Exploring Return Label Generation Options in WeSupply

Overview

Offering multiple return labels to customers is a savvy practice for e-commerce businesses, enhancing convenience and flexibility in the return process. By providing various shipping options, businesses empower customers to choose the most suitable return method based on their preferences and location. This approach fosters customer satisfaction and loyalty while reducing barriers to returns, ultimately contributing to a positive shopping experience.

In this article, you can find the following:

• How it works
• Setup
• Customer experience
• FAQ

How it works

When setting up return logics in your WeSupply account, it's essential to understand the distinction between generating return labels for each item and each quantity. Generating return labels for each item means creating a separate label for each individual item within a return request. This is useful when customers return multiple distinct items from their order, as it ensures each item is accounted for in the return process.

On the other hand, generating return labels for each quantity means that only one label is generated per item type, regardless of the amount of that item being returned. This option is beneficial when customers return multiple units of the same item, simplifying the labeling process and potentially reducing administrative overhead.

By understanding these options and selecting the most suitable one based on your business's needs, you can streamline your return process and provide a smoother experience for your customers and your team.

Setup

1. Go to your WeSupply account and select Settings > Return Methods;
2. Click on Return Logics and Policies;
3. Select a logic or create a new one;
4. Scroll down and look for Return by Mail;
5. In Create Multiple Labels, select "generate return label for each item" or "generate return label for each quantity".
   

Customer experience

Return requests with multiple items having their labels will look like this on the summary page, with each item getting its own RMA number, return label, and packing slip:

While the summary page for a return request with return labels for each quantity will look like this:

FAQ

1. What's the difference between generating return labels for each item and each quantity? When selecting "generate return label for each item," a separate return label is created for every individual item being returned. In contrast, "generate return label for each quantity" produces a single return label for the entire quantity of the returned item.
2. Which option is best for my e-commerce store: generating return labels for each item or each quantity? The choice depends on your specific business needs. If you anticipate returns of multiple items within an order, generating a return label for each item allows for more detailed tracking and processing. However, generating a single return label for the entire quantity may be more efficient if your returns typically involve multiple quantities of the same item.
3. Do I have to generate a label? No, you can choose not to provide return labels at all.