Return Policy: For “Final Sale” Items, Allow for Exchanges and Store Credit Only

Overview

Establishing a return policy explicitly tailored for final sale items, with provisions limited to exchanges and store credit, is paramount in e-commerce operations. This approach safeguards businesses against potential revenue loss while offering customers options for resolving purchase issues. By restricting refunds and permitting only exchanges or store credit, businesses strike a balance between protecting their bottom line and maintaining customer satisfaction. Such a policy aligns with industry best practices and fosters trust and loyalty among customers, enhancing the overall shopping experience and reinforcing the brand's integrity.

In this article, you can find the following:

• How it works
• Setup
• Customer experience
• FAQ

How it works

The "For Final Sale Items, Allow for Exchanges and Store Credit Only" feature on WeSupply operates by restricting return options for designated final sale items. When customers attempt to return final sale items through the platform, they are only offered the choice of exchanging the item for another product or receiving store credit rather than a refund. This functionality ensures businesses can effectively manage returns for final sale items while providing customers with alternative solutions to address purchase issues. By implementing this feature, companies can maintain control over their return policies, minimize losses, and uphold customer satisfaction by offering flexible solutions for resolving issues with final sale items.

Setup

1. Navigate to Settings > Return Logics and Policies;
2. Select the return logic you’d like to edit;
3. Look for Conditions;
4. In the drop-down menu, look for Product Order Attribute and set the settings as:
   • In Attribute Name, type ProductTags;
   • In Option, look for Equals;
   • In Value, type the sales tag as the one set in Shopify.
     
5. Save the changes you’ve made.

Customer experience

Returns requests from customers who fall under this logic will display the following message after completing their return or exchange request:

FAQ

1. Can an admin create a return for a request using this logic? Yes, as admins don't follow the regular flow.
2. Can this be used for other situations, such as specifying certain items can't be returned? Yes, it can.