Return Policy: Exchange allowed only for more expensive products

Overview

In e-commerce, strategically limiting exchanges to more expensive products is essential for businesses seeking to optimize their revenue streams. Companies can potentially boost their average order value and profitability by encouraging customers to exchange for higher-priced items. This approach enhances the value of each transaction and aligns with strategic goals aimed at maximizing sales opportunities. Moreover, it ensures that exchanges contribute positively to the bottom line while maintaining a seamless and beneficial customer experience. Ultimately, implementing this strategy enables businesses to capitalize on exchange transactions to drive growth and success in the competitive e-commerce landscape.

In this article, you can find the following:

• How it works
• Setup
• Customer experience
• FAQ

How it works

The 'Exchange Allowed Only for More Expensive Products' feature on WeSupply empowers businesses to limit exchanges to items of higher value than the original purchase. Customers are given options for products priced higher than their original purchase when they initiate a trade. This feature automatically filters out products of equal or lower value, encouraging customers to select higher-value items. This could increase the average order value and enhance profitability. It ensures a streamlined customer exchange experience, aligning with business objectives to drive revenue growth.

Setup

1. Navigate to Settings > Return Logics and Policies;
2. Select the return logic you’d like to edit;
3. Look for Exchange;
4. Select the Any product with a price ranging from option and the percentage as you’d like;
   
5. Save the changes you’ve made.

Customer experience

Returns requests from customers who fall under this logic will display the following message after completing their return or exchange request:

FAQ

1. Will this be applied to all exchanges? No, only for those under the return logic you set this option to. Multiple logics are possible, and this setting can be configured to apply only to a certain range of products, while the other could still be exchanged for cheaper items, items of the same price or even variants of the same item.
2. Does this work for orders placed before the logic was set? Yes, it will be applied to all exchanges after the logic is set.
3. Is this only applicable to exchanges made via mail? No, it is also applicable to exchanges made in person.