Creating Non-Returnable Items Using Tags or SKUs

Ensuring certain items are non-returnable can streamline your return process and mitigate potential losses. Here's how to achieve this using tags or SKUs:

1. Tag or Check SKUs in Shopify: Begin by tagging the items in your Shopify store or checking their SKUs. Tags can be applied directly to products, while SKUs are unique identifiers assigned to each item.
2. Access Return Logics in WeSupply: Navigate to the settings menu in your WeSupply account and select "Return Methods," then proceed to "Return Logics and Policies."
3. Create a New Logic: Click on the option to create a new return logic, which will allow you to define conditions for non-returnable items.
4. Using Tags:
   • Under conditions, select Product Order Attribute;
   • Type ProductTags as the attribute name;
   • Select Equals in the options;
   • Set the tag value to match the tag applied to items in Shopify.
     
5. Using SKUs:
   • Under conditions, choose "Product SKU."
   • Select "Is one of" in the options.
   • Enter the SKUs of the non-returnable items in the provided field.
     
6. Define Return Policy:
   • In the "Returns" section, specify the return window for non-returnable items.
   • From the drop-down menu, choose "Not Returnable" to indicate that these items cannot be returned.
   • Make sure to disable the exchange option as well.
     

By following these steps, you can effectively designate certain items as non-returnable based on tags or SKUs. This helps streamline your return process and ensures that only eligible items are accepted for returns, reducing potential losses and simplifying operations.