How to Exclude Variants by Name for Seamless Exchanges

Ensuring smooth and efficient exchanges for customers often requires excluding specific product variants from the return process. Follow these steps to exclude variants by name effectively:

1. Configure Multiple Variants: Configure multiple variants for the product in your Shopify store. This allows you to offer various options to customers while managing each variant separately.
2. Create a Collection: Next, create a collection in Shopify and include the product with multiple variants that you've configured. Collections help organize products and make it easier to manage them collectively.
3. Import Collection into WeSupply: Once you've created the collection in Shopify, import it into your WeSupply account by navigating through settings > returns > shop collection management. This ensures the product and its variants are synchronized between the two platforms, enabling seamless management.
   
4. Set Return Logic with Conditions: In the WeSupply dashboard, set up a return logic specifically for exchanges. Within this return logic, configure conditions based on the names of the variants you want to exclude. For example, you can specify that only variants with specific names should be displayed to customers during the exchange process.
   
5. Save Your Changes: After configuring the return logic with the appropriate conditions, save your changes to apply them. This ensures that only the specified variants are excluded from the exchange process, streamlining customer and staff experience.

By following these steps, you can effectively exclude variants by name, ensuring customers have a tailored and efficient exchange process while managing product variants seamlessly across Shopify and WeSupply platforms.