Streamlining Returns: Excluding Variants by Name in We Supply

Returns management is a critical aspect of e-commerce operations, influencing customer satisfaction and operational efficiency. Within the We Supply platform, businesses have the capability to tailor return policies to meet their specific needs, including the exclusion of certain product variants by name. This feature provides greater flexibility and control over return processing, ensuring that businesses can effectively manage their product offerings. In this guide, we'll walk you through the steps to exclude variants by name within the We Supply platform, empowering you to optimize your returns management strategy and enhance customer satisfaction.

Step 1: Access the Main Settings Menu

To begin excluding variants by name, log in to your We Supply account and navigate to the main settings menu. This menu typically contains a range of options for configuring various aspects of your e-commerce operations.

Step 2: Select Shop Collection Management

Within the main settings menu, locate and select "Shop Collection Management." This section allows you to manage the collections of products available in your online store.

Step 3: Enable Collections

Load your collections within the Shop Collection Management section and enable the ones you'd like to use for return processing. Collections can help categorize your products and streamline the return process.

Step 4: Navigate to Return Logics and Policies

After enabling your collections, return to the main settings menu and choose "Return Logics and Policies." This section allows you to define rules and policies for handling returns within your We Supply account.

Step 5: Choose the Desired Return Logic

Select the specific return logic to which you'd like to apply the exclusion of variants by name. This could be based on factors such as return reason, product category, or shipping method.

Step 6: Configure Exclusions in Exchange

Within the chosen return logic, navigate to the "Exchange" section and select "Any product with a price ranging from." Click on the "Add Condition" button to specify the conditions for excluding variants by name.

Step 7: Set Conditions

Set the conditions according to your preferences, specifying the names of the variants you'd like to exclude from return processing. This ensures that these specific variants are not eligible for exchange during the return process.

Step 8: Save Your Changes

Once you've configured the exclusion conditions, be sure to save your changes. This ensures that the specified variants are excluded from return processing within the selected return logic.

By following these straightforward steps, businesses can effectively exclude variants by name within the We Supply platform, providing greater control over return processing and enhancing overall operational efficiency. With customizable exclusion options, businesses can tailor their return policies to meet their specific needs, ultimately improving customer satisfaction and driving business success.