How to Manage Order Types in WeSupply: A Customer Guide

Are you looking to streamline your order management process with WeSupply? Many users often wonder about the flexibility of manually moving orders between different sections, particularly from standard delivery to pickup. Let's explore the options available within WeSupply.

One common inquiry we receive from customers is whether there's a way to manually move an order into the Pickups section within WeSupply. The answer to this query lies in understanding the system's integration with your eCommerce platform, such as Magento.

If your eCommerce platform, like Magento, does not designate the order type as a pickup, WeSupply doesn't provide a direct option to manually switch the order to the Pickups section. Orders are typically categorized based on the information received from your eCommerce platform. Therefore, if an order isn't flagged as a pickup during checkout, it will not appear in the Pickups section within WeSupply.

However, there are still ways to manage orders effectively within WeSupply:

1. Integration Settings: Check your integration settings within WeSupply and ensure that the pickup option is correctly configured in your eCommerce platform. If the pickup option is enabled and properly set up, orders designated for pickup should be automatically reflected in the Pickups section of WeSupply.
2. Communication with Customers: If you encounter an order that should be a pickup but was not designated as such during checkout, you can communicate directly with the customer to arrange pickup details. Utilize WeSupply's communication tools to reach out to customers and provide instructions for pickup.
3. Customization and Development: For advanced users, customization and development options may be explored to implement manual order type changes within WeSupply. This could involve creating custom rules or extensions to facilitate the movement of orders between sections.
4. Feedback and Support: If you frequently encounter issues or have specific requirements regarding order management, don't hesitate to reach out to WeSupply's customer support team. We're here to listen to your feedback and assist you in finding the best solutions for your business needs.

In conclusion, while WeSupply offers robust order management capabilities, including the segregation of orders by type, manual movement of orders into the Pickups section may not be directly supported if the order type is not designated as pickup from your eCommerce platform. By ensuring proper integration settings, effective communication with customers, exploring customization options, and seeking assistance from our support team, you can optimize your order management process and provide a seamless experience for both you and your customers.

If you have any further questions or need assistance with your WeSupply account, feel free to reach out to our dedicated support team. We're here to help you succeed in managing your orders efficiently and effectively.