Processing Repairs and Clearance Items in WeSupply

At WeSupply, we understand that managing returns, exchanges, and warranty claims efficiently is crucial for any business. If you're wondering about processing repairs or clearance items that fall outside the standard return window but are still within the warranty period, we've got you covered. Below are two methods you can utilize within the WeSupply platform:

1. Initiating Return Requests/Warranty Claims for Out-of-Window Orders:
   • Navigate to WeSupply > Orders.
   • Locate and click on the desired order number.
   • Initiate a return request or warranty claim for any orders that are outside the return window but within the warranty period.
   • Process the request in the backend as usual, ensuring that the customer's needs are addressed promptly and efficiently.
2. Setting a Longer Warranty Window:
   • Adjust the warranty window to be longer than the standard return window.
   • For example, if customers can typically return items within 30 days, consider extending the warranty period to 90 days or longer.
   • This allows customers to submit repair or warranty claims even after the standard return window has passed, ensuring that their needs are met within the specified warranty period.

By utilizing these methods, you can effectively manage repairs, clearance items, and warranty claims within the WeSupply platform, providing your customers with exceptional service and support. If you encounter any issues or require further assistance, don't hesitate to reach out to our customer support team. We're here to help you streamline your returns and exchanges process seamlessly.