Troubleshooting Guide: How to Resolve Void Labels Issue in WeSupply

If you're experiencing void labels even after updating card and threshold amounts for OUL (Outlying Area Surcharge), here's a step-by-step guide to resolve the issue:

1. Navigate to Carrier Settings: Access your WeSupply account and navigate to Settings.
2. Activate USPS as a Return Carrier: Within the Settings menu, locate the "Carriers" section. Click on it to proceed.
3. Activate USPS for Your Account: Once in the Carriers section, find the option to manage return carriers. Ensure that USPS (United States Postal Service) is activated for your account. If it's not activated, you can enable it by following the prompts.
4. Adjust WeSupply Rates Environment Mode: While still in the Carriers menu, find the "WeSupply Rates Environment Mode" setting. It should be set to "Production Mode" to ensure accurate rates and label generation.
5. Archive Returns with Void Labels: Return to your dashboard or relevant section where you can view ongoing returns. Identify the returns with void labels and archive them. Archiving these returns will allow you to initiate them anew with the correct settings.
6. Reinitiate Returns for Customers: After archiving the returns, reinitiate them for the respective customers. This step will ensure that the returns are processed with the updated card and threshold amounts for OUL, along with the correct carrier settings.

By following these steps, you should be able to resolve the issue of void labels and ensure that returns are processed accurately within WeSupply. If you encounter any further difficulties, don't hesitate to reach out to our support team for assistance.